click Extensions
ClickSquared designs and implements strategies that integrate our flexible relationship marketing capabilities with your existing CRM infrastructure. The results help our clients quickly bridge the gap between where their relationship marketing capabilities are today, and where they need them to be. We offer these solutions as extensions of our existing platform; each extension is available as a base version but can be customized to meet your evolving needs.
Some of our click extensions:
>> Collateral and Brochure Order Fulfillment
>> Outbound Call Queue Management
:: Loyalty Programs: Our loyalty program extension is offered as either a fully functional loyalty program and customer management utility within the click Marketing Intelligence system or as the core data support solution providing the information that powers a clients hosted loyalty program.
:: Channel Partner Portal: Personalized portals extended to our clients channel partners to support their marketing (co-marketing) through resource management, loyalty incentives and personalized services and information.
:: Web Services/Web Support: The click database management system can make available customer data to our clients and 3rd party partners through the use of web services. These services can power web sites and loyalty programs or can be used to simply provide a data feed back into operational systems for use in various front line operations, sales and/or service.
:: Collateral and Brochure Order Fulfillment: Enables marketing staff to order brochures and marketing materials to properties, branches, channel partners, trade shows and other locations.
:: Outbound Call Queue Management: Offered as part of the multi-channel campaign management system, our outbound call queue management module enables marketers and customer service staff to effectively manage outbound calls to their customers.
:: Custom Campaign Management: At times our campaign management system needs have a different flavor, depending on clients needs. Our campaign management system has an extensible core within our application service. This core enables us to modify the campaign management system front end, giving the clients a customized experience specific to their needs.
- Currency conversion rates - Retrieval of current currency conversion to convert client revenue to a single currency. This is often necessary for our clients who manage operations across the globe yet want to integrate their marketing database and intelligence for a single view of marketing enterprise-wide.
- Weather history/forecast Used to provide timely and relevant information to our clients customers at the time of their visit or stay at a hotel property, for example. This information is also used as part of our triggered campaigns, alerting guests of weather at our clients properties and destinations.
- Events/Activities within a geographic area Used to provide activity information to our clients customers in a specific local area such as their next hotel visit or hometown event.